Returns and delivery

Delivery

• We deliver anywhere in South Africa by courier.
• When you order on WhatsApp, we confirm the price, the delivery cost and the expected delivery time before you pay.
• We send your order once payment is received. For a monthly plan, that's after the final payment.
• We send you the courier's tracking details on WhatsApp.
• Please check your parcel when it arrives. If the box is damaged, take a photo before you open it.

Damaged, leaking, faulty or wrong items

If your perfume arrives damaged or leaking, is faulty, or isn't what you ordered, message us on WhatsApp with a photo. Please do this as soon as possible, ideally within 2 days of delivery. We'll replace it or refund you, including the delivery cost.

This doesn't limit your rights under the Consumer Protection Act. Goods that turn out to be faulty can be returned within six months.

Changed your mind?

You can cancel your order within 7 days of delivery without giving a reason.

• The perfume must be unused and in its original condition and packaging, with any seal or wrapping still intact. For hygiene reasons, we can't take back perfume that has been sprayed unless it's faulty.
• Let us know on WhatsApp or by email first, and we'll tell you where to send it.
• You pay the courier cost of sending it back.
• We refund the price you paid by EFT within 30 days of your cancellation, usually much sooner once we've received the perfume.

Cancelling before delivery

• Paid in full: if your order hasn't been sent yet, you can cancel and we'll refund you in full.
• Monthly plan: you can cancel a plan before the final payment, and we'll refund the payments you've made.

Authenticity

Every perfume we sell is a genuine product from its perfume house. If you ever have doubts about a bottle you bought from us, contact us and we'll make it right.

Questions

Message us on WhatsApp on , or email .

Ask on WhatsApp

Last updated: 21 October 2026.